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Managing and troubleshooting desktops, networks, servers and IT security is rarely seen as a core activity by SMBs. Some of the questions which come to your mind are like- "Does hiring a full-time IT support specialist make sense? Can I pay a predictable monthly price rather than being at the mercy of IT support charges paid by the hour? How can I reduce downtime, poor performance and IT security breaches without paying through the nose?" |
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Relax... You’re not alone!
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TOTAL SUPPORT SYSTEM |
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SMBs report an average of over 50 hours of lost productivity a year per employee caused by IT problems.
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93% of IT problems can be proactively addressed via remote administration before they turn into performance problems, downtime, loss of data or security breaches. |
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Fact 1 |
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Fact 2 |
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Current IT support providers profit when you face more IT problems rather than less!!! |
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Fact 3 |
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Play it smart with Todd Hunter Consulting’s Total Support System, a set of comprehensive IT management services at a predictable and affordable monthly cost. Todd Hunter Consulting provides top-class IT services and a sophisticated set of IT management tools, currently available only to Fortune 1000 companies. You get all of this without huge up-front investment in hardware or software. Furthermore, start-up time is minimal. Our technology allows us to proactively fix issues before they turn into problems and instantaneously attend to a problem to prevent disasters. Experience a higher level of service with the Total Support System. Consider it, given the fact that we charge a predictable monthly cost, we profit when our customers have less problems rather than more. |
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Rely on us - with the TOTAL SUPPORT SYSTEM. |
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Broadly speaking, we manage everything related to your desktops, networks and servers. The Total Support System does specialized SQL database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments and much more. Our certified engineers and technicians delivering high levels of IT support from our Network Operations Center consistently and automatically with minimum impact on your staff, while providing 24x7 monitoring of ALL your systems. |
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What We Offer: |
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Flat-Fee Unlimited Support |
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Vendor Management |
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Managed Services |
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· Unlimited Telephone Support · Unlimited Remote Management Support · Unlimited On-Site Support · State of the Art Trouble Ticketing System · Escalation Process · On-Site Support as needed |
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· 24x7x365 Network Monitoring · Over 255 Events and Services Monitored · Critical Services Automatically restarted · Immediate Alerting · Automated trouble ticket generation · Automated Escalation Process · Asset and Case Management · Proactive not Reactive |
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· Manage all Vendor Relationships · Computer · IT · Internet and Web · Phone · VOIP · PSTN Phone · Photocopier and Printer · Proprietary Software · Warranty Work |
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Customer Benefits: Todd Hunter Consulting believes in proactive monitoring and preventive maintenance. We work towards making your systems work optimally. It sets you free from all the worries of cost and downtime and allows you to focus on your core business. You get affordable bills delivered consistently.
Some of the benefits of Total Support are: |
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Preventive approach and Quick Response
· Reduce IT downtime and security issues by over 70% via proactive management.
· Cut the attend time to a problem to less than 5 minutes via our remote management technology. |
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Access to top notch expertise
· Your IT infrastructure is supported by a team of high specialized and experienced engineers working from our Network Operations Center. |
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Access to superior IT Management technology
· Todd Hunter Consulting uses a high-end IT management platform being used by companies such as Sony, LG and Carnegie Mellon. · An integrated set of tools to proactively monitor, manage and protect your network. |
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Lower and Predictable IT costs
· A predictable monthly cost that can be budgeted with no surprises. · Eliminates the need to build in-house expertise on IT infrastructure and security technology. · Provides economies of scale that let small and medium businesses get "Fortune 500 class" IT management and support at an affordable cost. |
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How it works
· When Todd Hunter Consulting engages with you, the first step is to assess the network, perform improvements and create network usage policies. It takes all necessary steps to create standardization for ease of use and administration. We want to make the network easy to use for you and easy to manage for us. · We then install management software which constantly performs checks on the Servers, Network, Firewalls and Desktops and alerts the engineers at our Network Operations Center who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem. · The engineers at the Network Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, "cleaning" of machines, tuning of servers, updating firewall rules and much more to keep the client's network running optimally. · When an end user encounters a problem, he or she can call and one of our staff assists the user or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem directly. We will usually be able to resolve the issue there and then using our remote support systems. · Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), Todd Hunter Consulting dispatches a technician to your site. · Data collected by the management node is analyzed and converted into meaningful reports which are available online for you to see. Todd Hunter Consulting reviews the reports with you to identify incorrect usage or potential security problems and to make improvements to the network. |
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Flat Rate IT Support Todd Hunter Consulting’s Total Support system gives you unlimited support for all your users and systems. Our unique and powerful suite of management systems means that we can deliver virtually instant support to your staff through a range of support services delivered from our national Network Operations Centre (NOC). Under the Total Support System, all your network support is covered under the one flat monthly fee.
Phone Support Todd Hunter Consulting support staff are available to your users to call for support under our Total Support System. If they are able to assist your users over the phone, they are only too happy to do so. If however, the issue is a little more difficult, it is likely that our support staff will employ other means.
Remote Desktop Sharing Our remote desktop sharing system allows us to connect to your users computers and share control of the pc with them. This is very useful in demonstrating issues to our support staff. When support staff start sharing the system with the user, the user is prompted that their system is being monitored by our staff. Control of the system can be shared by both the user and the support technician. This means that our staff are not required to travel to your site to view or even resolve your issue. They can usually fix it there and then.
Background Management One key feature of our Total Support System is that in order to perform maintenance functions and monitoring of your computer systems, we do NOT have to be in front of them or even remotely controlling them. Many functions we can perform “in the background” and thus not disturb your staff’s work.
On-Site Support In the event that physical, hands-on support is required to resolve issues, this too is covered under the Total Support System. Our staff will come to your place of business and attempt to resolve the issue or pick up the equipment for delivery to our lab for further analysis and troubleshooting.
Guaranteed Response Time As a Total Support System Client, we guarantee our response times to all issues. We guarantee that we will be working on the issue within the appropriate time frame and if the issue cannot be resolved, it will be escalated to a more senior technician.
If the senior technician is not able to resolve the issue it will be escalated to the hardware manufacturer or software vendor to enlist their support in resolving the issue.
What is Vendor Management? Quite possibly our most popular cost-saving Service. We manage all of your Vendor relationships, freeing you to focus on running your business. Whether it's an equipment, phone or network problem, we'll manage the issue to resolution.
So now all the following services can be handled by Todd Hunter Consulting on your behalf: · Telephone Companies · Internet Service Provider · Photocopier · Eftpos System · MYOB/Quickbooks Software · Line-of-Business Applications · Telephone Handset Systems · Website and Hosting Services
That’s right! All of your technical issues can be handled through the one point of contact so you can get on with the business of your business rather than dealing with technical problems and vendors!
How does it work? When we start looking after you, we will collect from you your vendor list. We will then assist you in contact all these providers and notify them that Todd Hunter Consulting now acts on your behalf. Now if you have a problem of a technical nature in ANY of these areas, you contact US! We then liaise with the appropriate company or companies and work with them to resolve your issue.
What does the Total Support System Cost? The Total Support System pricing is dependant on the number of computers, servers and sites in your organisation. Todd Hunter Consulting will be happy to provide a quotation for you.
The Total Support System is a monthly fee that requires payment in advance. This is done through a monthly direct debit from your account via EzyPay Direct Debit Services.
Initial installation, configuration and software licenses for the management system are not included in the monthly price. These establishment costs will also be outlined as part of the quotation.
The quotation covers the support of ALL you servers, computers, printers, peripheral devices, network infrastructure devices and mobile devices.
What if I don’t think I will get value from the Total Support System While we have done a lot of work to price our Total Support System competitively and our clients that have used the Total Support System are seeing the benefits of it, we do understand that there are some businesses that would rather pay by the hour for support.
Our “Monitored Support System” gives you all the benefits of the “Total Support System” when it comes to the monitoring and accessibility of our support staff to your network.
By Paying a minimal monthly fee per pc and the prepayment of a block of hours, we can then provide your business with same support our Total Support System clients receive. When issues arise, you simply pay for the time spent by our staff to resolve those issues from your credited hours with us.
Next Steps? Contact us and we will make a time for an appointment to discuss further how Total Support can work for you. |
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“Our Average time to resolve an IT problem from start to finish is 22 minutes” |
