MANAGEMENT SYSTEM

now THIS is a real

see how our approach will help your business

While we are only too happy to share with you here a little about our enterprise quality, industry standard, best-practice management system; we don't want to just tell you about it. We want you to see it in action for yourself.

Contact us HERE if you would like to arrange an obligation free demonstration.

Todd Hunter Consulting’s management system is widely considered by the information technology industry as “best-of-breed”.

 

We have aligned all of management practices and systems to exploit all of the benefits of these systems for our clients... That means YOU!

 

These systems mean that when you have Todd Hunter Consulting as your managed service provider, you are getting more than experienced and qualified technical support; you are getting that support delivered in a manner that ensures premium-level reporting, documentation and response which will reap significant benefits for your business.

FREE DEMO

Helpdesk

Our Network Operations Centre is manned for response from 8:00am to 6:00pm workdays and can be reached by telephone, email or via our client portal.

All issues or jobs raised with Todd Hunter Consulting are assigned a ticket which allows the job to be tracked real-time on the client portal.

You can also use the client portal to create jobs, review closed jobs, reprint old or current invoices and search the THC knowledge-base for answers to known issues.

 

Issues can also be raised with the Network Operations Centre by simply sending an email to helpdesk@toddhunter.com.au. Any emails sent to this address automatically create a ticket in the management system. If the address of the sender is known, the ticket is also automatically assigned to the client who sent it and their support team.

 

This means that your staff have a clear a documented path of action for support and you can follow exactly what is happening with each and every job you have open with us.

 

Monitored Systems

Under the THC Management system, all computer hardware and “smart” peripherals are automatically monitored by our Network Operations Centre. Any errors, log files notifications created by the hardware are captured and interpreted by our system, which may even result in the creation of a trouble ticket. Thus the hardware itself is actually able to inform us  of any issues.

 

So THC can be on top of potential threats or issues before you are even aware they might be happening.

 

Remote Support

Our Network Operations Centre is also able to carry out a vast majority of support and maintenance tasks remotely. This reduces the amount of disturbance onsite staff can have on a workplace environment. It also means that you can receive support virtually from our Network Operations Centre in the event of an emergency.

 

As with many managed support providers today, we can also provide instantaneous remote support to your staff through remote collaboration software that allows us to “share the screen” with the user and assist them remotely. Such a service means that users do not need to “put up” with issues but can get them resolved when they happen—improving productivity and reducing your staff’s frustrations.

 

One additional benefit of our management system is that we can carry out some support and maintenance tasks remotely and “in the background”. This means we can carry out tasks without having to tie up a computer and affect the user’s productivity

 

Accurate Reporting

Everything that we do is documented. This live, database driven, web-based system means that we can deliver a very granular level of documentation on issues, users and hardware. Issues are cross-referenced to hardware to create a history of the hardware. And every job is outlined on your bill at completion of the job and is traceable on the client site while it is live.

 

All this means that we deliver a far greater level of accountability to you for all the work we undertake.

 

Asset Management

Every piece of hardware that is traceable on you network will be automatically referenced, catalogued and specified by our system. All work carried out by our technicians can then be cross-referenced to the hardware involved. This allows us to provide you with accurate reporting on the age and performance of your hardware to allow you to prepare and budget for upgrades and replacements based upon forecasts instead of being caught unawares by a failing aged piece of equipment.